Crigler Insurance Agency

Crigler Insurance Agency is a locally owned, family-run insurance brokerage based in Richland, WA. Founded on January 1, 2013, by JJ Crigler and his father, the agency was established to provide an independent alternative to captive franchises. Both founders brought decades of experience from their time as Farmers agents before launching their own firm. The team has operated from the same Richland office at 1301-B George Washington Way since 2006, ensuring that clients speak with the same staff year after year rather than navigating a national call center.

As an independent agency, Crigler Insurance Agency compares policies across multiple carriers, including Travelers, Progressive, and Liberty Mutual. This approach allows the team to offer real choices rather than steering clients toward a single default policy. The agency provides comprehensive personal lines coverage, including auto, home, boat, RV, motorcycle, renters, and umbrella insurance. Policies are tailored to address specific regional risks associated with the Columbia River and high desert property.

For commercial clients, the agency offers specialized coverage for contractors, restaurants, and offices. These business policies are built around the actual needs of each industry, ensuring adequate protection for operations in the Tri-Cities area and beyond. While the agency is based in Richland, it serves clients from well beyond the immediate region, including those outside the Tri-Cities.

The small team handles quotes, renewals, and questions from start to finish. Agents take time to understand each client’s situation and explain options in plain language, offering free consultations that typically last about 30 minutes. This personalized service aims to prevent coverage gaps and reduce confusion. Clients can reach the agency by calling (509) 946-4620 or emailing [email protected]. Crigler Insurance Agency holds a 4.50 rating based on customer reviews, reflecting its commitment to providing reliable, locally focused insurance solutions.

Crigler Insurance Agency achieves a Content Quality score of 100 out of 100, ensuring the website clearly answers customer questions so AI assistants can quote its content directly. The agency also holds a Technical score of 92 out of 100, which confirms the site is secure and easy for search engines to index without errors. Additionally, the business ranks number 2 of 3 Insurance Agent businesses that BizScoreAI has scored in West Richland.