Etech Global Services

Etech Global Services is an IT Support provider in Nacogdoches, TX, located at 1903 Berry Dr. The company operates as a technology-enabled business process outsourcing firm, delivering enterprise contact center solutions that combine human expertise with in-house artificial intelligence. Its core service offerings include customer care, voice AI services, sales and revenue generation, back office operations, and quality and analytics. The firm serves a wide range of industries, including telecommunications, the public sector, healthcare and life sciences, gaming and entertainment, insurance, pharmaceuticals, banking and financial services, professional services, technology and SaaS, energy and utilities, retail and QSR, education, automotive, breach response and identity protection, and travel and hospitality. Founded in 2003 in Nacogdoches, Texas, the company was established when a team led by Dilip Barot purchased and retained the workforce of a closing BellSouth call center. Matt Rocco serves as CEO, building the organization around a servant leadership model that prioritizes employee retention and satisfaction. Etech employs over 4,000 team members across seven global sites in three countries. Its AI division, ETS Labs, provides analytics, automation, and Voice AI technology, including the QEval platform, which analyzes 100 percent of customer interactions rather than relying on sampling. This approach allows the firm to convert contact center data into actionable business decisions. For professional services clients, Etech staffs programs with agents who average 6.3 years of tenure, ensuring depth of judgment rather than script adherence. In financial services, the firm has run programs for 22 years with zero compliance breaches, addressing specific regulatory and operational risks. The business maintains a monthly attrition rate of less than 5 percent and a client retention rate of 95 percent. The company has analyzed over 2.5 billion interactions cumulatively through its platform and works with Fortune 500 clients such as Cox, Bosch, Cencora, Aetna, Penske, DeVry University, Cars.com, Samsonite, Kroll, Optro, and Polaris. Etech Global Services is recognized for its low attrition rates, comprehensive quality analysis, and long-standing operational stability in the Nacogdoches area. By combining deep industry expertise with proprietary AI technology, Etech Global Services delivers reliable contact center solutions that drive real business results for clients in Nacogdoches and beyond.

Etech Global Services is situated on Berry Drive in Nacogdoches, Texas, near North Stallings Drive which is about a fifth of a mile away. The business is also close to Lakeside Park and Urgent Doc, both located approximately one mile from the office.

BizScoreAI awarded the company a perfect 100 out of 100 for Content Quality, ensuring the website answers customer questions clearly so AI assistants can quote the content directly. The firm earned a strong 84 out of 100 for Technical Score, confirming the site is secure and readable for search engines without errors. Additionally, the business ranks number 1 of 3 IT Support businesses that BizScoreAI has scored in Nacogdoches.