Resnet

Resnet is an IT support service in Henrietta, NY, operating on the Rochester Institute of Technology campus. It offers computer and network support to RIT students, as well as assistance with personally owned computers for RIT faculty, staff, and retirees. Support spans both basic and advanced needs, including technology consulting, email setup and troubleshooting, operating system installation and troubleshooting, mobile device configuration, hardware troubleshooting, liquid damage recovery, virus removal, software and driver support, and system tune-ups. More advanced offerings include hardware replacement and data recovery.

The service desk is staffed on campus and reachable by phone at 585-475-5000, by fax at 585-475-7510, and through the online help portal at help.rit.edu. Faculty and staff can also receive free basic assistance with RIT-supported technologies such as Cisco AnyConnect VPN, wired and wireless connection setup, RIT Exchange email accounts, mobile device setup for RIT services, and problem diagnosis during scheduled thirty-minute appointments. Regular business hours run Monday through Thursday from 9 a.m. to 9 p.m., Friday from 9 a.m. to 5 p.m., and Saturday and Sunday from 12 p.m. to 5 p.m. Summer and break hours are Monday through Friday from 8:30 a.m. to 3:30 p.m., with weekends closed.

The Resnet office is located in Room 1065 of Fredericka Douglass Sprague Perry Hall in the computer lab on the RIT campus. Resnet holds a rating of 4.30 based on customer reviews, reflecting a positive reception from those who have used the service.