502 Towing & Recovery

502 Towing & Recovery is a Towing Service in Louisville, KY, located at 4120 Bishop Ln. The company operates 24 hours a day, 7 days a week, providing emergency towing, accident recovery, and roadside assistance to residents and businesses in Louisville, Shepherdsville, Bullitt County, and nearby Southern Indiana. Services include light and medium-duty towing for daily drivers, commuter cars, small crossovers, service trucks, box trucks, cargo vans, and utility vehicles up to an F-450 using flatbed or wheel-lift methods. The team handles private property impounds for apartments, HOAs, and commercial lots in compliance with local ordinances, offering call-in and patrol options. Additional services cover lockouts, ignition help, jump starts, tire changes, fuel delivery, and off-road recoveries from ditches or embankments. The business holds a rating of 4.60 based on 66 reviews.

The company emphasizes transparent communication, providing clear ETAs and pricing before work begins. Every tow and private property impound includes a full photo trail from pickup to delivery, utilizing pre-tow photos, soft straps, and eight-point tie-downs to ensure damage-free loading. For accident scenes, the crew sets up safe zones and cooperates with law enforcement while documenting the event for customer records. The locksmith division, available on-site for most domestic and Asian vehicles, cuts and programs new keys and remotes and handles ignition and door lock services. The towing yard, located at 464 Bells Mill Rd in Shepherdsville, processes private property impounds with strict documentation requirements, accepting only cash for fees and requiring current vehicle registration and government-issued photo ID for releases. Personal property is generally not released before the vehicle, with a specific exception for clearly labeled prescription medication retrieved by staff.

The business has built a steady record of repeat and referred customers, supported by a solid reputation among those it has served. Reviewers frequently highlight the company’s family-owned nature, professional conduct, and clear communication, noting that dispatchers provide real-time updates and honest pricing without mystery fees. The team’s focus on straightforward service and reliable response times has established trust among local residents and commercial fleet accounts alike.

502 Towing & Recovery combines careful vehicle handling with honest communication, delivering dependable towing and recovery services throughout the Louisville community.

The business sits on Bishop Lane in Louisville, Kentucky, near the Louisville Armory about a third of a mile away. It is also close to the Louisville post office and Louisville Technical Institute, both roughly six to seven tenths of a mile distant.

BizScoreAI awarded the company a Content Quality score of 100 out of 100, which means the website clearly answers customer questions and provides content that AI assistants can quote directly. The business earned a Technical score of 89 out of 100. Additionally, the company ranks number 1 of 14 Towing Service businesses that BizScoreAI has scored in Louisville.