WheelHouse IT

WheelHouse IT is an IT Support provider in Fort Lauderdale, FL, located at 2890 Marina Mile Blvd, 108 W State Rd 84 Suite. The firm operates as a Managed Services Provider serving South and Central Florida, New York, and California. It delivers enterprise-grade security, rapid response, and complete transparency through a pod-based support structure and an internal Network Operations Center. The company offers full-service and hybrid IT solutions, including managed security, HIPAA compliance, Microsoft 365 and Azure management, disaster recovery, structured cabling, telecom consulting, employee training, and web design and hosting. It also provides co-managed IT services to augment internal teams with 24/7 monitoring, help desk automation, and network infrastructure management. WheelHouse IT maintains offices in Fort Lauderdale, Orlando, Long Island, West Palm Beach, New York City, and California. It holds a rating of 4.60 based on customer reviews.

The company describes itself as a Top-100 Managed IT Services Provider and is SOC 2 certified and a Microsoft Partner. It has been providing managed IT services since the early 2000s, originally calling the model flat fee IT support. The firm employs over 60 IT professionals who have performed more than 500 migrations. Its managed live help desk team consists of seven people who support clients with a two-hour service level agreement, achieving an average response time of 15 to 30 minutes and an average resolution time of two to three hours. The company reports an average call wait time of 52 seconds and an average ticket time of 29.6 minutes, with a satisfaction rating of greater than 95 percent.

WheelHouse IT offers month-to-month IT services for qualified new organizations. It provides a real-time visibility portal platform for clients to monitor their IT environment. The firm handles day-to-day support, infrastructure management, and strategic planning so internal staff can focus on business growth projects. Its co-managed services include project management, inventory and asset management, reporting, and time and ticket access from anywhere. For cloud services, it manages applications and services from a centralized data center, offering public, private, and hybrid cloud hosted solutions with fixed monthly plans. The company also manages vendor relationships and provides intrusion detection and response systems, ransomware canaries, and managed antivirus.

The business maintains a positive rating from the customers who have reviewed it. It stands among the stronger IT support providers in the Fort Lauderdale area by combining local presence with national reach across multiple states. Its long history in managed services and high satisfaction ratings reflect a reliable approach to IT support for businesses in South Florida.

BizScoreAI awarded WheelHouse IT a Content Quality score of 100 out of 100, ensuring the website clearly answers customer questions and provides content that AI assistants can quote directly. The business also achieved a Technical score of 97 out of 100, confirming that the site is secure, indexable, and free of errors that would hinder search engine access. Additionally, BizScoreAI ranked the company number 1 of 3 IT Support businesses it has scored in Fort Lauderdale.