Resolve IT 365

Resolve IT 365 is an IT Support business in Poway, CA, located at 12585 Kirkham Ct Suite 3. It provides an AI SRE platform designed to autonomously resolve incidents and manage on-call duties for engineering teams. The platform mitigates incidents, drives coordination and communications, and fixes root problems to cut downtime by up to 80%. It triages every alert, escalating to the right owner with full context to increase on-call productivity by 75%. The system handles production work with a team of SRE agents, from monitoring deploys to tuning alerts and other operational tasks.

The company is built by researchers, engineers, and builders who met 20 years ago in grad school at the University of Illinois Urbana-Champaign and have worked together since 2012. Spiros Xanthos and Mayank are co-creators of OpenTelemetry and have built companies with two successful exits to Splunk and VMware. Most recently, they led Splunk Observability as GM and Chief Architect, respectively. The team includes co-creators of OpenTelemetry alongside researchers behind frontier AI advancements from Meta and Google DeepMind.

Resolve AI uses domain-specialized models and bespoke agent architectures to absorb every innovation in AI for production. Engineering teams like Coinbase, DoorDash, Zscaler, Snowflake, and Robinhood run Resolve in production across diverse and regulated environments. The platform operates all tools, captures tribal knowledge, and knows what is happening in production right now. It delivers fewer pages and faster resolutions with state-of-the-art quality. Data stays scoped to the customer’s organization, with no external training used for models. Access is approved via SAML SSO, RBAC, and admin controls. The platform plugs into existing ecosystems with MCP, API, and Skills.

Resolve IT 365 holds a 5.00 rating based on customer reviews. The business is known for its positive rating from the customers who have reviewed it.

Resolve IT 365 brings advanced autonomous incident management capabilities to IT Support in Poway, CA.

The business is situated on Kirkham Ct in Poway, CA, near Stowe Drive and Kirkham Road. It is also located close to the Pomerado Business Park and Scripps Poway Parkway.