Citizens Bank & Trust

Citizens Bank & Trust is a Credit Union in Albertville, AL, located at 324 N Broad St. The institution serves customers across multiple Alabama communities, maintaining branch locations in Albertville, Arab, Cullman, Decatur, Elkmont, Guntersville, and Hazel Green. It offers a range of banking services including online and mobile banking, digital bill pay, Zelle money transfers, wire transfers, and safe deposit boxes. The Albertville branch operates with lobby hours from 8:30 a.m. to 4:30 p.m. Monday through Thursday and until 5:30 p.m. on Friday, while drive-through services follow the same schedule. Customers can reach the Albertville office by phone at (256) 878-9893. The credit union holds a rating of 4.20 based on customer reviews.

The organization employs a dedicated team of banking professionals and mortgage lenders to assist clients with financial needs. In the Albertville office, staff includes Senior Vice President Joan R. White and Katie Reeves, who serves as Assistant Vice President, Lender, and Branch Manager. Mortgage lending is supported by Andy Oram, a Vice President and Mortgage Loan Officer, and LT Hagood, a Vice President specializing in Commercial and Agricultural Lending. The broader network includes Market President Annie Furrer for the Guntersville and Albertville offices, and Alan Wood as City President for the Cullman operations. The institution also provides access to financial advisors, including Scott Belgard and Wes Alred, who are associated with LPL Financial.

The credit union emphasizes digital convenience through its online banking platform and mobile application, which allow customers to check balances, transfer funds, schedule payments, and deposit checks remotely. The platform features tools such as My Spending for tracking expenses and supports Apple Pay and Google Pay. There are no monthly fees for the basic account services described. The institution maintains a presence in Jackson County with offices in Arab and Elkmont, and in Cullman with locations on 2nd Avenue and Highway 157. A loan production office is also situated in Decatur.

Customers have rated Citizens Bank & Trust 4.20, reflecting a positive reception from those who have reviewed its services. This standing highlights the credit union’s ability to meet the banking needs of communities throughout the region. By combining personal service from local branch staff with accessible digital tools, Citizens Bank & Trust provides a reliable financial partner for Albertville and surrounding areas.

Citizens Bank & Trust holds a Performance score of 90 out of 100 from BizScoreAI, which measures how quickly the website loads to keep visitors on the page. The business also achieves an Authority score of 75 out of 100 from BizScoreAI, reflecting a trust signal that shows who is behind the business for AI assistants and search engines.